Frequently Asked Questions

T-STAR is a premium D2C footwear brand built around style-meets-comfort footwear for everyday life, focusing on chappals, sandals, slippers, slides, clogs, and flip-flops.

Every pair is designed for all-day comfort with a design-forward look, so you can shop multiple footwear categories with a consistent quality standard.

We partner with certified manufacturing units that follow ethical labour practices. Many styles use sustainable materials such as recycled rubber outsoles and eco-tanned leather, with specifics listed on product pages.

T-STAR ships across major Indian metros and is expanding into Tier-2 and Tier-3 cities.

Use the size guide on each product page. We recommend measuring your foot length and comparing it to the chart. If you are between sizes, sizing up is usually more comfortable.

Most styles are true to size. Any narrow, wide, or special fit notes are listed in the product description.

Select styles may offer limited customisation options such as colour, sole, or monogram on a made-to-order basis.

Browse the storefront, select your size, add the pair to your cart, and check out using supported payment methods.

You can request changes or cancellation before the order ships.

Use the tracking link sent after dispatch, or contact support with your Order ID and registered email or phone number.

Typical delivery timelines are 2-8 business days depending on your location.

Free shipping eligibility is shown at checkout and may vary by order value, location, or offer.

At this time, T-STAR delivers only within India.

Yes, unworn footwear in original condition can be returned or exchanged within 7 days of delivery, subject to policy eligibility.

Yes, size and colour exchanges are available subject to stock availability.

Once approved, refunds typically take 5-7 business days to reflect for bank or card payments and 2-4 business days for UPI or wallets.

Email support@t-star.in or use the contact page. Our team typically responds within 24-48 hours.