Privacy Policy

The Data Fiduciary responsible for processing your personal data is:

• Company Name: T-STAR Footwear Private Limited
• Registered Office: [Registered Address], India
• CIN: [Your CIN Number]
• Website: https://t-star.in
• Email: privacy@t-star.in

This policy constitutes a legally binding agreement between you and T-STAR Footwear Private Limited regarding your use of t-star.in and the services offered.

• Personal details such as name, email address, phone number, and shipping or billing address.
• Payment information processed securely through third-party payment gateway partners. T-STAR does not store full card details.
• Order information, purchase history, size preferences, and return or exchange history.
• Technical information such as IP address, browser type, device information, and cookies.
• Communications shared through email, chat, forms, or customer support.

We collect this information only with your knowledge and consent, as required under Rule 5(1) of the SPDI Rules, 2011.

• Process and deliver orders.
• Send order, shipping, and delivery updates.
• Provide customer support and resolve returns, exchanges, and refunds.
• Send promotional emails or SMS only with consent, with opt-out available anytime.
• Improve our website, product recommendations, and shopping experience.
• Detect and prevent fraud or unauthorized transactions.
• Comply with legal and regulatory obligations under Indian law.

We do not use your personal data for automated decision-making or profiling that significantly affects you without your explicit consent.

We do not sell your personal information. We may share data with:

• Logistics and courier partners to fulfil and deliver orders.
• Payment gateway providers to process transactions securely.
• Marketing and analytics providers to understand site usage, where possible in aggregated or anonymized form.
• Legal authorities where required by law or court order, or to protect T-STAR's rights.

All third-party partners are contractually bound to handle your data in accordance with applicable Indian law and this policy.

Our website uses cookies and similar technologies. In compliance with the DPDP Act, 2023, we obtain your explicit consent before placing any non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time.

You may also disable cookies via your browser settings. Disabling essential cookies may affect checkout and account functionality.

We retain personal data only for as long as necessary for its stated purpose or as required by Indian law:

• Order & transaction data: 7 years — as required under the Goods and Services Tax Act, 2017 and the Companies Act, 2013 for accounting and audit purposes.
• Account & profile data: Until account deletion is requested, or 3 years of inactivity, whichever comes first.
• Customer support communications: 2 years from resolution.
• Cookie consent records: 1 year from the date of consent.
• Marketing data: Until opt-out is requested.

Upon expiry of the applicable retention period, we securely delete or anonymize your personal data.

We implement reasonable security practices and procedures as mandated under Rule 8 of the SPDI Rules, 2011, including encryption of data in transit (SSL/TLS), secure servers with restricted access, and regular security assessments.

No internet transmission is completely secure, so absolute security cannot be guaranteed. In the event of a data breach that is likely to affect you, we will notify you as required by applicable law.

Under the DPDP Act, 2023 and SPDI Rules, 2011, you have the following rights regarding your personal data:

• Right to Access: Request a summary of the personal data we hold about you and how it is being processed.
• Right to Correction: Request correction of inaccurate or outdated personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal or record-keeping requirements.
• Right to Withdraw Consent: Withdraw consent for any non-essential data processing at any time. This will not affect the lawfulness of processing before withdrawal. To withdraw cookie consent, use "Manage Cookie Preferences" in the footer or your account settings.
• Right to Grievance Redressal: File a complaint with our Grievance Officer (see below).
• Right to Opt-Out of Marketing: Unsubscribe via email links or by emailing privacy@t-star.in.

To exercise these rights, contact our Grievance Officer at privacy@t-star.in.

In accordance with Rule 5(9) of the SPDI Rules, 2011, and Rule 4 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address privacy-related concerns:

• Name: [Grievance Officer Full Name]
• Designation: [e.g., Data Protection Officer / Compliance Head]
• Email: grievance@t-star.in
• Postal Address: [Full Registered Office Address], India
• Response Time: We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt, as required by IT Rules, 2021.

If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India once constituted under the DPDP Act, 2023.

T-STAR does not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal data, contact us so we can remove it promptly.

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website at least 7 days before taking effect. Changes will be posted on this page with a revised last-updated date.

For privacy questions, email privacy@t-star.in.