Returns, Cancellations & Refunds

File a return or refund claim for any delivered or cancelled order, upload photo verification, or track the live status of your Razorpay reversal and bank ARN number in real time.

We accept return or exchange requests within 7 days of delivery when the item is eligible and, for fit-related returns, the items are unworn and in original condition.

• Damaged in transit, including crushed boxes, torn uppers, or detached soles.
• Manufacturing defects such as stitching failure, sole separation, or colour bleed.
• Incorrect style, size, or colour delivered.
• Missing item from an order.
• Size or fit issue on unworn footwear with tags and original packaging intact.

These items cannot be returned unless they arrive damaged, defective, or incorrect:

• Footwear worn outdoors or showing visible use.
• Products with removed tags, damaged original packaging, or missing product boxes.
• Customised or made-to-order pairs, unless defective.
• Final-clearance items or products marked non-returnable at checkout.

• Before shipping, you may cancel free of charge through My Account or by emailing support@t-star.in with your Order ID.
• After shipping, an order cannot be cancelled. You may refuse delivery or request a return once the item arrives, subject to this policy.
• Exchange requests can be modified or cancelled up to 24 hours before the replacement pair is dispatched.

1. Email support@t-star.in or use Return / Exchange in My Account with your Order ID and item details.
2. Include the reason and clear photos of the product and packaging for damaged, defective, incorrect, or missing item claims.
3. Our team reviews the request within 24-48 hours and confirms next steps.
4. Once approved, we arrange reverse pickup where serviceable or guide you on shipping the item back.

Items must be returned unworn with original packaging, including the product box, dust bag where supplied, and tags attached. If reverse pickup is unavailable, we may process a refund or replacement based on evidence provided.

Size and colour exchanges are available subject to stock. If the preferred size or colour is unavailable, we will issue a refund instead.

• Refunds are issued for orders cancelled before shipping.
• Refunds are issued for approved returns under this policy.
• Refunds are issued when an order is undeliverable and returned to us through no fault of the customer.
• Refunds are issued for failed transactions where payment was deducted.
• Refunds are not issued for worn products without a genuine quality issue or for delays caused by incorrect checkout details.

1. Request submitted through cancellation, return request, or support ticket.
2. Review completed against order details and evidence, typically within 24-48 hours.
3. Approval confirmation sent with refund amount and method.
4. Refund initiated to the original payment method. For COD or unavailable original payment methods, we may request UPI or bank details.

Bank and payment provider timelines can vary. If your approved refund has not arrived within 10 business days, contact us with your Order ID.

If you are unsure whether your item qualifies, contact support@t-star.in before sending anything back. Support hours are Monday-Saturday, 10 AM-6 PM IST.